Prime Pay Privacy Policy

Effective Date: 31st Aug 2024

1. Introduction

Welcome to Prime Pay, operated by Prime Finverse Private Limited. We are committed to safeguarding your privacy. This Privacy Policy outlines how we collect, use, disclose, and protect your personal information when you use our website, mobile app, and services.

2. Information We Collect

We collect the following types of information:

a. Personal Information:

Name

Contact details (email address, phone number, mailing address)

Date of birth

Government-issued identification (e.g., PAN, Aadhaar)

Bank account details

Transaction history

b. NonPersonal Information:

IP address

Browser type

Device information

Operating system

Usage data (pages viewed, time spent on the site)

c. Sensitive Personal Data:

Financial information (income, credit score)

Biometric data (for authentication purposes)

3. How We Use Your Information

We use your information to:

Provide and improve our services

Process transactions and payments

Manage your account

Offer customer support

Send promotional offers and updates

Conduct market research and analysis

Comply with legal obligations

4. Sharing Your Information

We do not sell, trade, or rent your personal information to third parties. However, we may share your information with:

a. Service Providers:

Payment processors

Credit bureaus

Cloud storage providers

Marketing agencies

b. Business Partners:

Partner banks and NBFCs for loan processing

Insurance providers

c. Legal Obligations:

Government authorities, regulators, and law enforcement if required by law

5. Data Security

We implement robust security measures to protect your information:

Encryption of sensitive data

Regular security audits

Secure servers and firewalls

Restricted access to personal data

6. Cookies and Tracking Technologies

We use cookies and similar tracking technologies to enhance your experience:

Session cookies (expire after you close your browser)

Persistent cookies (stay on your device until you delete them)

Analytics tools (e.g., Google Analytics)

You can manage your cookie preferences through your browser settings.

7. Your Rights

You have the right to:

Access your data

Correct inaccurate information

Request deletion of your data

Object to processing

Withdraw consent for marketing communications

Please contact us at [Insert Contact Email] to exercise these rights.

8. Data Retention

We retain your information for as long as necessary to fulfill the purposes outlined in this policy, comply with legal obligations, and resolve disputes.

9. ThirdParty Links

Our website may contain links to third party sites. We are not responsible for the privacy practices of these sites. We encourage you to read their privacy policies.

10. Children's Privacy

Our services are not intended for children under 18. We do not knowingly collect personal information from children. If we become aware that we have collected data from a child, we will delete it.

11. Changes to This Privacy Policy

We may update this Privacy Policy periodically. We will notify you of significant changes through our website or via email. Please review this policy regularly.

12. Contact Us

If you have any questions or concerns about this Privacy Policy, please contact us at:

Prime Finverse Private Limited

Email:care@primefinverse.com

This privacy policy is designed to comply with Indian data protection laws, including the Information Technology Act, of 2000, and its associated rules.